At Custom Boxes HQ, we aim to protect the confidentiality of our customers and, therefore do not disclose any information of customers to third parties, except it is crucial to process and ship purchases.

Information Collection Privacy and Security - Custom Boxes HQ

Custom Boxes HQ is the sole owner of the information collected on www.CustomBoxesHQ.com. We gather the necessary information at various stages. 

Registration

You cannot access the website without registration. To use Custom Boxes HQ, register using the form provided. During registration, you are required to provide necessary details like name and email address. We can use this information to contact you about our services, even if you have not placed an order.

Order

You must provide your contact information (such as name, email, and shipping address) and financial information (such as credit card number and expiration date). We will use this information for credit card authorization and to fulfill customer orders. If we encounter any issue during order processing, we will use this information to contact the user.

Cookies

A cookie is a piece of data stored on the user’s computer that is tied to information about the user. We use persistent cookies for every user to uniquely identify users, associate user files with orders, and enable the shopping basket. You can remove these cookies by following the instructions in your Internet browser's help section. However, the site cannot function properly if cookies are turned off.

Log Files

We use log files like Internet Protocol (IP) addresses, browser types, Internet Service Providers (ISP), referring/exit pages, platform types, date/time stamps, and the number of clicks. We use this information to analyze trends, administer the site, track user movements in aggregate, and gather broad demographic information for overall use. This data is not linked to personally identifiable information.

Communications from the Site

Special Offers and Updates

You will occasionally receive information about products, services, special deals, and our newsletter. We also give the option to opt out of these communications by sending a request to [email protected].

Newsletter

Customers are automatically subscribed to our newsletter, which requires contact information such as your name and email address. We allow you to opt out of these communications if you want by sending a request to [email protected].

Customer Service

We use email and phone numbers to communicate with users to provide requested services and to address any issues related to in-process orders.

Legal Disclaimer

Although we claim to protect user's privacy but may disclose personal information if required by law. This action will only be taken if we are assured that it is necessary to comply with a current judicial proceeding, court order, or legal process served on our website.

Third-Party Intermediaries

We do not deal with shipping on our own. We use an external shipping company to dispatch orders and a credit card processing company to bill users for goods and services. These companies do not retain, share, store, or use personally identifiable information for any secondary purposes.

Business Transitions

If there is a major business transition in Custom Boxes HQ like a merger, acquisition by another company, or the sale of a portion of its assets, the personal information will also be shared as it is generally considered part of assets. If the transition results in the use of users' personally identifiable information in a manner not communicated earlier, we will give the user a choice following our notification of changes section.

Choice/Opt-out

Users have the option to 'opt-out' of having their information used for purposes not directly related to our site at the point where we request the information. For example, there is an unsubscribe option in the order form if you want to stay out of marketing lists and do not want to receive marketing materials.

Users who no longer wish to receive our newsletter and promotional communications can reply with 'unsubscribe' in the subject line of the email or by contacting us at [email protected].

Links

The website also uses links to other sites. However, we are not responsible for the privacy practices of these external sites. We advise you to be vigilant when they leave our site and carefully go through the privacy statements of any website that collects personally identifiable information. This privacy statement applies solely to information collected by our website.

Security

Our website takes every precautionary measure to protect the personal and sensitive information of users both online and offline.

When asked for sensitive information such as credit card numbers or social security numbers, all information is encrypted and protected with industry-leading encryption software, SSL (Secure Sockets Layer). While on a secure page, such as our order form, the lock icon on web browsers like Netscape Navigator and Microsoft Internet Explorer will appear locked, indicating a secure connection.

Other than SSL encryption to protect sensitive information, we safeguard the information offline. All user information along with sensitive data is restricted in our offices. Only concerned stakeholders within the company can access this information to perform a specific job (e.g., our billing clerk or a customer service representative). Employees must enter their password to gain access to user information. Furthermore, the servers that store personally identifiable information are located in a high-security environment at our co-location facility.

Supplementation of Information

Notification of Changes

We will announce the change in privacy statement if we decide to update our privacy policy. We will update our homepage and other locations to ensure our users are always informed about what information we collect and how we deal with it. We will use information by the privacy policy under which it was collected.

If we plan to employ the personal information in a manner not discussed before,  we will notify users via email. You will have the choice to let us use that information or you can opt out. 

Customers who have opted out of all communication or have deleted/deactivated their account, won’t be contacted. Their personal information will also not be used in this new manner. Furthermore, if we make any significant changes to our privacy practices that do not affect user information from our database, we will post a prominent notice on our website to inform users of the change.